Last updated: 22 October 2026
Laponie Pte. Ltd. (“Laponie”, “we”, “us”) distributes professional skin, health and haircare products to salons, spas and clinics. We respect your privacy. This policy explains how we collect, use, disclose and protect personal data when you use laponie.com.sg, apply for a trade account, order from us, attend our training or contact us, in line with Singapore’s Personal Data Protection Act 2012 (PDPA).
1. Personal data we collect
- Trade account applications: your name, job title, business name, UEN, business type, business address, email address and phone number.
- Orders and accounts: products ordered, delivery or self-collection details, invoices, payment status and your order history. Payments are made by bank transfer or PayNow; we do not collect or store card details on this website.
- Enquiries and training: the information you give us when you contact us, book training or attend an event, including your questions and attendance records.
- Marketing: your email address and preferences, if you agree to receive news and promotions.
- Technical data: IP address, browser and device type, pages visited and the date and time of your visit, collected through server logs and cookies (see our Cookie Policy).
2. How we use it
- To review trade account applications and confirm that you are a professional salon, spa or clinic.
- To manage your account, show trade prices, and process, deliver and support your orders.
- To send invoices, order confirmations and service messages.
- To answer enquiries and organise training, events and incentive programmes.
- To send news, launches and promotions, if you have agreed to receive them. You can unsubscribe at any time.
- To keep the website secure, prevent fraud and improve our services.
- To meet our legal, tax and accounting obligations.
3. Consent
By submitting your personal data to us, you consent to its collection, use and disclosure for the purposes above. Where you give us personal data about someone else, such as a colleague, please make sure they have agreed to this. You may withdraw your consent at any time by contacting our Data Protection Officer; we will tell you what this means for your account or orders, as we may then be unable to provide some services.
4. Who we share it with
We do not sell personal data. We share it only as needed with:
- service providers who help us run our business, such as website hosting, IT support, email, accounting and delivery companies, under obligations to protect it;
- the brands we represent, only where needed for training, product support or warranty matters;
- our professional advisers, and government or regulatory authorities where required by law.
If personal data is transferred outside Singapore, we take steps to make sure it receives a standard of protection comparable to the PDPA.
5. How long we keep it
We keep personal data only for as long as it is needed for the purposes above, or as required for legal, tax and accounting reasons (generally up to seven years for order and invoice records). After that we delete or anonymise it.
6. How we protect it
We use reasonable security arrangements, including encrypted (HTTPS) connections, access controls and trusted service providers, to protect personal data. No method of transmission over the internet is completely secure, so please keep your account password private.
7. Your rights
You may ask to access the personal data we hold about you and how it has been used or disclosed in the past year, ask us to correct it, or withdraw your consent. Please contact our Data Protection Officer. We will respond as soon as reasonably possible, normally within 30 days, and may charge a reasonable fee for access requests, which we will tell you about first.
8. Marketing messages
We will only send marketing messages if you have agreed. Every email includes an unsubscribe link, or you can contact us to opt out. We will not send marketing messages to Singapore telephone numbers registered with the Do Not Call Registry without your clear consent.
9. Cookies
We use a small number of cookies that the website needs to work. Read our Cookie Policy for details.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
11. Contact our Data Protection Officer
If you have any questions about this policy or your personal data, please contact our Data Protection Officer: Laponie Pte. Ltd., 322C King George’s Ave, Level 4, Singapore 208565. Phone +65 6278 2633. Email enquiry@laponie.com.sg.